Open Innovation We, the library team, foster a culture of active innovation to continually improve and expand the HSG library’s services. We also want to hear from you, our clients, and value your feedback. Share your ideas and innovations with us! Physical Open Innovation at the library, 4.11. - 3.12.2021 During four weeks we put a flip chart with a blank sheet in front of you and asked for your ideas and wishes. The result was full sheets of paper and lively discussions on the spot and on paper. We were nice to each other, but also honest. You delivered and we were grateful. Not to forget the fun and praise. We thank all participants for the active, friendly and objective dialogue. This is not a matter of course and makes us very happy! We do not want to withhold from you what issues you are concerned with, how we respond to them and what suggestions we can follow up on. More e-books and literature on IT product management The thematic request has been forwarded to our subject librarians for business economics and IT. If you have specific suggestions for media you want us to acquire, please use our online purchase suggestion form. You can also use it to suggest specific electronic media. We currently have around 250,000 e-books in our collection. Wifi Connection According to one comment on the flip chart, our WiFi networks is struggling during times of intense usage. Our IT department has reacted and measured connectivity. The upper floor of the library will be fitted with a new access point in the coming weeks. Plug sockets One comment mentions that there are too few plug sockets near the green desks. If one plug socket does not provide you with all the energy you need, we can also lend you a power bank at the circulation desk. Another comment points out a lack of plug sockets near the standing desks on the upper floor. This is also the case for the second row around the gallery. Laying cable is rather tricky in this area, but we are on the case for you, let’s power-up!"! Entrance doors The automatic doors into the library and the reading room were complaint as too slow and narrow. Unfortunately we can not change the width of the doors. However, we are able to speed things up a bit. Facility management has already taken care of that. Break Discs We are sorry that we can not implement the suggestion to enforce and police the break disks. We simply do not have any resources to clear study places and we think we’d better leave policing to the professionals. Break disks work, if everyone helps to make them work. Use the break disks and feel free to clear study places without a disk or where disks have expired. That way everyone should be well practised for the next exam preparation phase. Gadgets We have received various suggestions to complement our extensive range of gadgets. Bluetooth headphones, 2nd generation Apple Pencilor a holder for the laptop. We are happy to look at the requests and check the implementation. Opening hours We are delighted by the many requests for longer opening hours on the flipchart. The library is a popular place and some of you lwould even like to stay with us 24/7! Unfortunately several factors hinder the extension of our opening hours: The time before opening is necessarily needed, not only by library staff but also by facility management, for a variety of tasks. Be tha for activities with higher noise emissions or maintenance of the study spaces. Tidying and cleaning the library, which is used by approximately 1'500 people everyday, is absolutey essential. That’s also why opening on Sundays with just security guards would not be possible. The numbers of people present in the library during term time evening hours fluctutate, according to our own, regular counts, in the lower two digit figures. These numbers do not justify extening opening hours or opening on Sundays during term time. During the exam preparation time we are open until 11pm and on Sundays. You can see all our opening hours here. This list is not complete and will be continuously updated. Status: 03.12.2021 HSG Library Digital Wall of Ideas Our wall of ideas offers a space for suggestions, comments, ideas or feedback on any or all of our services. Take inspiration from the suggestions we have received previously and share your thoughts with us. We will directly reply to your contributions. Open innovation projects Already we were able to implement many suggestions from the Wall of Ideas and from direct feedback from our clients. In the following we will present a short selection of succesful projects. Water fountain We can quench more than your thirst for knowledge. In response to a suggestion of the Wall of Ideas we have installed a drinking fountain in the library, enabling you to easily refill your water bottles. Print from you Laptop To conveniently and easily print from your study desk was a wish from the Wall of Ideas we were able to fulfill. Print2me is our wireless printing service. App / Responsive Design Our clients wanted to be able to eagerly use our digital search tools on their portable devices. Back then it was not yet “responsive design” but an app that was demanded. We did succesfully launch the app. However, in the meantime our regular website has become fully compatible with mobile devices, hence why the app is no longer in use. Notepaper Taking note of a project paper from our students we created our own notepaper with plenty of space for your thoughts and even a few words on current library services. The content is updated monthly and the paper availabls at the circulation desk. This is what we call a win-win situation! Coat hangers With pleasure we have acted upon the suggestion to provide options to hang your coats anf bags near our study spaces. Near the comfortable chairs we have put up a coatrack and we fitted the standing desks with hooks.